Jobs at Trivium Group

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

As a Client Success Manager, you will build strong client relationships, develop tailored success strategies, manage onboarding, and advocate for client needs to ensure measurable success.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Manage end-to-end Amazon accounts: create and optimize PPC campaigns, conduct keyword and competitor research, monitor budgets and performance, produce analytics reports, collaborate with internal teams, and own client communication and growth strategy to drive profitable scale.

Manage end-to-end Amazon accounts: create and optimize PPC campaigns, monitor budgets and performance, perform keyword and competitor research, produce daily/weekly/monthly analytics, collaborate with internal teams, and maintain client communications and satisfaction while driving profitable growth.

As a Client Success Manager, you will manage client relationships, develop growth strategies, analyze data, and ensure client satisfaction.