Teams at TripArc

Own the strategy, roadmap, OKRs, and delivery of TripArc’s trip management products, including payments, booking, invoicing, and accounting. Define accurate and auditable money flows, identify valuable AI applications, prioritize initiatives using data and pilot feedback, and lead cross-functional teams through launch. Partner with Finance, Accounting, and support teams on reconciliation, refunds, statements, audits, and migration from the legacy platform.

Leads 24/7 travel service operations, customer experience, fulfillment integrity, and air-travel disruption resolution. Owns SLAs, quality, staffing economics, BPO governance, Sabre GDS escalations, supplier performance, and tier-2/3 consultant teams. Partners with Product and Engineering to implement self-service, AI-assisted support, observability, proactive notifications, and automated issue resolution. Reports operational performance, NPS, CSAT, and service recommendations to executive leadership while supporting premium assisted trip design.

Build and own mobile UI test automation for a React Native/Expo travel platform across iOS and Android. Develop Appium and WebdriverIO frameworks, extend Playwright API testing, manage cloud device testing, define regression and release standards, and partner with mobile developers on quality. The role also covers sensitive data testing, CI/CD integration, flaky test mitigation, and AI-assisted test design. It begins as an individual contributor role with potential team growth.