Teams at Trayport

Maintain and deploy mission-critical on-premise and cloud application infrastructure. Monitor systems, troubleshoot incidents, support client infrastructure provisioning and upgrades, and provide escalation support to regional teams. Implement Infrastructure as Code and automation, manage BAU systems administration, remediate security risks, and support development teams with application deployments. The role includes project support, global handovers, shift work, and collaboration across Operations, Information Security, and development teams.

Provides frontline application support to clients in business-critical production environments. Responsibilities include handling service requests, configuration and permissions changes, troubleshooting technical issues, communicating resolutions, maintaining support records, escalating complex problems, and advising clients on product functionality. The role requires shift work, strong problem-solving and communication skills, and collaboration with technical and product teams. It is hybrid in Toronto and offers opportunities for professional development.

Provide frontline technical support to clients in production environments through phone and ticketing systems. Investigate and resolve issues, process configuration and permission changes, document interactions, and escalate complex problems to internal teams. The role requires clear communication, prioritization, troubleshooting, and collaboration, with rotating shifts including evenings and public holidays. Desirable experience includes commodities trading, TCP/IP, SQL Server, APIs, monitoring tools, and ServiceNow.