Jobs at TransUnion

Investigates and resolves high-touch consumer escalations, complaints, fraud inquiries, and credit-file issues. The role manages email, phone, written inquiries, Remedy tickets, reporting, and operational workflows while partnering with Legal, Compliance, Customer Service, Sales, Product, IT, and external agencies. It maintains investigation procedures and training materials, supports business continuity, ensures PIPEDA and regulatory compliance, provides customer communications, and recommends process improvements. French fluency is required.

Develops and manages strategic relationships with incident response firms, law firms, cyber insurers, and customers to grow revenue for breach and cyber risk solutions. Leads business reviews, RFPs, renewals, sales coordination, issue resolution, and cross-functional collaboration. Advises customers and sales teams on incident response strategies, regulatory developments, competitive offerings, and product opportunities while supporting go-to-market initiatives and successful solution implementation.

Leads the strategy, roadmap, development, launch, and scaling of Canadian income and employment verification products. Owns product vision, customer discovery, experimentation, user experience, API and data requirements, analytics, pricing, packaging, compliance, and rollout planning. Partners with technology, operations, sales, marketing, legal, data providers, and customer success teams to deliver secure, compliant products and drive continuous improvement through performance metrics and customer insights.

Manages and grows technology platform and distribution partnerships across Auto, Mortgage, and Financial Services. Responsibilities include executing partnership plans, serving as the primary partner contact, monitoring performance, identifying revenue and adoption opportunities, onboarding new partners, supporting agreement negotiations, and coordinating with sales, marketing, and product teams. The role also develops engagement plans, reports performance, and tracks industry trends.

Lead systems design by translating business needs into detailed technical designs, create design artifacts, define system interactions, guide development and UAT, coordinate internal and external teams, oversee release management and system maintenance, and align technology solutions with business stakeholders.

Manages enterprise customer relationships in the Canadian financial services sector, expanding solution adoption, achieving revenue goals, coordinating complex sales and RFX processes, resolving client issues, developing sales plans, and identifying product enhancement opportunities. Builds strategic relationships with decision-makers, educates customers on industry changes and compliance, and collaborates across internal departments to deliver solutions.

Execute and fulfill batch jobs by transforming data and assembling required credit data sets. Partner with client teams to review technical requirements, create and run test plans, perform quality checks, implement solutions using ETL tools and Unix, and assist with Unix scripting and issue resolution in collaboration with global batch teams.

Manage procurement for indirect categories (Marketing, IT, HR, Professional Services, Facilities): lead RFx, sourcing, negotiation and contracting; control purchase orders; manage supplier relationships and KPIs; perform market analysis, reporting automation, drive cost savings and process improvements, and ensure third-party regulatory compliance.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

Provide bilingual legal counsel on complex commercial and privacy matters (including PIPEDA and consumer reporting law); draft, review and negotiate contracts; advise senior management; monitor legislative developments; deliver training; support cross-departmental risk analysis; and keep the Director, Legal briefed. Remote role with some travel.

Provide post-sale test enablement and onboarding support for TransUnion consumer credit, fraud, and small business products. Interface with customers to deliver custom test data, explain testing processes, manage timelines and expectations, and coordinate with Sales, Technical Onboarding, and Client Engineering. Maintain clear communication and document ticket updates to minimize risk and build customer loyalty.

Lead development and execution of enterprise and business-unit strategies, conduct quantitative and qualitative analysis, build business cases and financial models, drive annual planning, align stakeholders, produce executive-ready materials, and monitor strategic initiative execution across cross-functional teams.

Lead and deliver strategic business and technology initiatives end-to-end. Define objectives, align stakeholders, manage governance, risks, issues, and change. Drive portfolio planning, continuous improvement, and adoption of data, automation, and AI-enabled tools to improve delivery, reporting, and organizational effectiveness.

The Product Lawyer provides legal counsel on product development, ensuring compliance with PIPEDA and advising on regulatory matters. They review contracts and may lead efforts on risk mitigation strategies, supporting various teams throughout the product lifecycle.

Operationalize and embed a modern PDLC and departmental operating model for the Canada Solutions team; implement governance and reporting, drive adoption, prepare leadership updates, align product strategies, and accelerate decision velocity and time-to-market.

Serve as Scrum Master coaching and facilitating Scrum/ART ceremonies, remove impediments, track Agile metrics, support Product Owners, drive Lean-Agile transformation, manage dependencies and reporting across teams to ensure value delivery.