Jobs at TransUnion

Supports sales revenue operations through forecasting, performance reporting, dashboards, quota and compensation planning, and data-driven analysis. Maintains Salesforce opportunity and account-management standards, supports territory planning and transfers, prepares executive presentations, and drives strategic cross-functional initiatives. The role requires strong analytical, financial planning, communication, presentation, stakeholder influence, and project management skills, along with advanced Microsoft Excel and Salesforce proficiency.

Manage and grow breach and cyber risk client accounts, develop new business, and coordinate incident readiness and active breach engagements. Build relationships across cyber insurers, brokers, legal, forensic, privacy, and identity protection ecosystems. Lead sales planning, proposals, pricing, negotiations, renewals, and cross-functional service delivery while maintaining pipeline and forecast data in Salesforce. Support time-sensitive incident response, client meetings, market development, and solution improvement initiatives.

Manage customer-related tickets, onboarding, support requests, escalations, reporting, and cross-functional operational coordination. Serve as a central contact for internal stakeholders and external customers, troubleshoot issues, support sales account teams, coordinate contracting activities, identify cross-sell opportunities, and maintain customer communications and service-level reporting.

Manages B2B collections for overdue receivables, contacting clients, coordinating payment plans, resolving invoice disputes, documenting collection activity, and collaborating with sales and internal teams. The role handles escalated accounts, manages competing priorities, and serves as an informal resource for less experienced team members. Fluency in English and French, strong communication skills, Excel proficiency, and at least three years of collections experience are required.

Manage strategic FinTech client relationships, support account retention and growth, identify new revenue opportunities, coordinate renewals and implementations, and partner with cross-functional teams to deliver client solutions. The role includes account planning, sales pipeline development, client presentations, issue resolution, CRM administration, and monitoring sales effectiveness. It requires knowledge of financial services, credit reporting, banking, lending, and strategic account management.

Leads end-to-end analytics consulting engagements for credit risk and business intelligence clients. Responsibilities include requirements gathering, data extraction, statistical analysis, predictive modeling, validation, benchmarking, insight generation, executive presentations, project planning, and regulatory compliance. Partners with Sales, Solution Consultants, analysts, and cross-functional teams to deliver customized analytical solutions, identify new opportunities, guide analysts, and translate complex findings into actionable business recommendations and revenue-generating outcomes.

Leads Canada’s regional controllership function, ensuring accurate U.S. GAAP and local statutory financial reporting, SOX compliance, audit completion, intercompany agreements, and regulatory adherence. Oversees regional income statements and balance sheets, collaborates with finance shared services and senior leadership, evaluates accounting impacts of business transactions, supports acquisitions, improves controllership processes, and develops the local accounting team.

Manage customer onboarding, implementations, member codes, access configurations, operational requests, ticket queues, and complex escalations. Coordinate stakeholders and projects while meeting SLAs and quality standards. Perform QA reviews, training, documentation, workload oversight, and process improvements. Serve as a subject matter expert and provide operational leadership during manager absences.

Leads end-to-end analytics consulting engagements for credit risk and business intelligence clients. Responsibilities include requirements gathering, data extraction and transformation, statistical analysis, predictive modeling, validation, benchmarking, insight development, executive presentations, and project management. Partners with Sales and Solution Consultants to define solutions, support proposals, identify growth opportunities, and deliver measurable client outcomes. Provides technical guidance to analysts, ensures regulatory and model-risk compliance, manages concurrent engagements, and translates complex findings into actionable business recommendations.

Investigates and resolves high-touch consumer escalations, complaints, fraud inquiries, and credit-file issues. The role manages email, phone, written inquiries, Remedy tickets, reporting, and operational workflows while partnering with Legal, Compliance, Customer Service, Sales, Product, IT, and external agencies. It maintains investigation procedures and training materials, supports business continuity, ensures PIPEDA and regulatory compliance, provides customer communications, and recommends process improvements. French fluency is required.

Leads the strategy, roadmap, development, launch, and scaling of Canadian income and employment verification products. Owns product vision, customer discovery, experimentation, user experience, API and data requirements, analytics, pricing, packaging, compliance, and rollout planning. Partners with technology, operations, sales, marketing, legal, data providers, and customer success teams to deliver secure, compliant products and drive continuous improvement through performance metrics and customer insights.

Manages and grows technology platform and distribution partnerships across Auto, Mortgage, and Financial Services. Responsibilities include executing partnership plans, serving as the primary partner contact, monitoring performance, identifying revenue and adoption opportunities, onboarding new partners, supporting agreement negotiations, and coordinating with sales, marketing, and product teams. The role also develops engagement plans, reports performance, and tracks industry trends.

Lead systems design by translating business needs into detailed technical designs, create design artifacts, define system interactions, guide development and UAT, coordinate internal and external teams, oversee release management and system maintenance, and align technology solutions with business stakeholders.

Manage procurement for indirect categories (Marketing, IT, HR, Professional Services, Facilities): lead RFx, sourcing, negotiation and contracting; control purchase orders; manage supplier relationships and KPIs; perform market analysis, reporting automation, drive cost savings and process improvements, and ensure third-party regulatory compliance.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

Lead and deliver strategic business and technology initiatives end-to-end. Define objectives, align stakeholders, manage governance, risks, issues, and change. Drive portfolio planning, continuous improvement, and adoption of data, automation, and AI-enabled tools to improve delivery, reporting, and organizational effectiveness.

The Product Lawyer provides legal counsel on product development, ensuring compliance with PIPEDA and advising on regulatory matters. They review contracts and may lead efforts on risk mitigation strategies, supporting various teams throughout the product lifecycle.

Serve as Scrum Master coaching and facilitating Scrum/ART ceremonies, remove impediments, track Agile metrics, support Product Owners, drive Lean-Agile transformation, manage dependencies and reporting across teams to ensure value delivery.