Teams at Torys LLP

Leads billing and eBilling operations, ensuring accurate and timely invoicing, tax handling, reconciliations, complex account processing, system integrity, and issue resolution. Provides functional guidance, mentoring, onboarding, and training to billing teams; partners with managers, lawyers, clients, vendors, pricing teams, and other stakeholders. Reports performance metrics, supports audits, implements billing adjustments, resolves eBilling rejections, and identifies process, technology, and training improvements.

Supports digital content production, website and microsite maintenance, email campaign deployment, SEO optimization, quality assurance, and CMS administration. The role manages content in Sitecore and Concep, maintains templates and digital assets, monitors accessibility and brand consistency, tracks platform issues, and supports search visibility through metadata, structured content, analytics, and ongoing updates.

Coordinates client and business development initiatives, including client feedback, relationship management, referrals, events, research, reporting, databases, and follow-up activities. Supports senior stakeholders, practice groups, marketing and events teams, and CRM program implementation. The role requires strong organization, communication, discretion, stakeholder management, and the ability to manage multiple priorities in a hybrid professional-services environment.