Teams at Tonal

The role involves leading a B2B Customer Success team, managing account health, overseeing complex hardware installations, and ensuring renewals and expansion through strategic operations and collaborations across departments.

Drive causal and machine learning analyses to measure product feature impacts, develop KPIs, and create visualizations while collaborating with cross-functional teams.

Lead a team of integrations developers and business systems administrators to design, build, test, and operate integrations and core business systems (MuleSoft, Salesforce, NetSuite). Own technical roadmap, engineering practices (CI/CD, code review, testing), incident resolution, monitoring, vendor/ budget decisions, and grow team capabilities while partnering with stakeholders across the business.