Teams at Tipalti

Own and expand relationships with named strategic accounts by developing success plans, identifying new and expansion opportunities, managing sales pipelines, and closing business. Build executive relationships, align Tipalti solutions with customer goals, maintain accurate CRM data, and collaborate with solution consulting, customer success, implementation, operations, and product teams. Drive adoption, revenue growth, customer success, and quota achievement across existing and net-new accounts.

Leads customer implementations of Tipalti’s SaaS accounts payable automation platform. Responsibilities include guiding customers through technical integrations, managing project timelines and tasks, providing implementation support, documenting lessons learned, gathering product feedback, and partnering with Sales and Customer Success to drive adoption and revenue outcomes.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, growth, advocacy, and value realization. Build trusted relationships with senior stakeholders, manage customer health and escalations, identify expansion opportunities, and collaborate with Account Management, Alliances, Support, and partners. Help establish Partner Customer Success processes, segmentation, engagement strategies, and enablement while mentoring team members and using customer insights and AI tools to improve outcomes.