Teams at Tipalti

Manage the Vancouver office experience, serving as the first point of contact for visitors and colleagues. Coordinate office events, supplies, food and beverage services, vendors, landlord relationships, maintenance, cleaning, access cards, desk reservations, mail, and workplace safety. Provide administrative support while maintaining a welcoming, safe, clean, and well-functioning office environment.

Leads customer implementations of Tipalti’s SaaS accounts payable automation platform. Responsibilities include guiding customers through technical integrations, managing project timelines and tasks, providing implementation support, documenting lessons learned, gathering product feedback, and partnering with Sales and Customer Success to drive adoption and revenue outcomes.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, growth, advocacy, and value realization. Build trusted relationships with senior stakeholders, manage customer health and escalations, identify expansion opportunities, and collaborate with Account Management, Alliances, Support, and partners. Help establish Partner Customer Success processes, segmentation, engagement strategies, and enablement while mentoring team members and using customer insights and AI tools to improve outcomes.