Jobs at Tipalti

Lead post-go-live customer experience for partner-referred accounts, driving adoption, retention, and advocacy. Build and scale partner-led CS processes, manage escalations, collaborate with Partners and Account Management, mentor teammates, and use CS insights to shape partner strategy and customer solutions.

Lead product marketing strategy for Tipalti's finance automation platform: define messaging/positioning, drive GTM plans and product launches, deliver sales enablement, manage analyst relations, and translate customer insights into go-to-market and product recommendations to accelerate growth.

Sell Tipalti's SaaS fintech platform to commercial customers through outbound prospecting and inbound leads. Own the full sales cycle, meet quota, manage client portfolio, build relationships, qualify opportunities, run demos, and collaborate with internal teams to deliver tailored solutions.

Own success, health, retention, and expansion for a portfolio of high-profile enterprise accounts ($500K+ ARR). Build strategic account plans, drive product adoption, lead executive business reviews, identify upsell/cross-sell opportunities, act as primary customer contact and escalation point, and collaborate with account and executive teams to maximize customer outcomes and revenue growth.

Partner with Customer Success and Onboarding leadership to design processes, analytics, and systems across the post-sale lifecycle. Deliver health, renewal, and lifecycle analytics, support front-line teams, drive process and automation strategy, build AI-enabled workflows, and lead ad hoc RevOps projects including capacity and forecasting models.

Provide senior commercial legal support for sales- and vendor-side contracts (SaaS, DPAs, NDAs, SOWs, partner agreements). Negotiate terms, resolve security/privacy escalations, advise cross-functional stakeholders, improve contracting playbooks, integrate AI into workflows, and independently manage a full portfolio of matters from intake to signature.

As a Site Reliability Engineer, you will enhance system reliability, drive incident responses, design tools for automation, and participate in on-call rotations.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.