Jobs at Tipalti

Manage the Vancouver office experience, serving as the first point of contact for visitors and colleagues. Coordinate office events, supplies, food and beverage services, vendors, landlord relationships, maintenance, cleaning, access cards, desk reservations, mail, and workplace safety. Provide administrative support while maintaining a welcoming, safe, clean, and well-functioning office environment.

Leads customer implementations of Tipalti’s SaaS accounts payable automation platform. Responsibilities include guiding customers through technical integrations, managing project timelines and tasks, providing implementation support, documenting lessons learned, gathering product feedback, and partnering with Sales and Customer Success to drive adoption and revenue outcomes.

Own post-go-live relationships for partner-referred customers, driving adoption, retention, growth, advocacy, and value realization. Build trusted relationships with senior stakeholders, manage customer health and escalations, identify expansion opportunities, and collaborate with Account Management, Alliances, Support, and partners. Help establish Partner Customer Success processes, segmentation, engagement strategies, and enablement while mentoring team members and using customer insights and AI tools to improve outcomes.

Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Lead design, configuration, and operation of AI-powered sales tools and workflows. Translate field needs into technical requirements, own the AI sales roadmap, deploy and iterate integrations and automations, measure adoption and revenue impact, and coordinate cross-functional stakeholders to scale AI use cases across the sales lifecycle.

Partner with Customer Success and Onboarding leadership to design processes, analytics, and systems across the post-sale lifecycle. Deliver health, renewal, and lifecycle analytics, support front-line teams, drive process and automation strategy, build AI-enabled workflows, and lead ad hoc RevOps projects including capacity and forecasting models.