Teams at Texas Sports Academy

Manage the school's billing operations: generate invoices, record and reconcile payments, follow up on past-due balances, answer family billing questions, maintain audit-ready account records, and provide weekly billing status reports to leadership.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.