Teams at Terminal

The Founding Operations Associate will support workplace operations, events, hiring and onboarding, finance operations, and process documentation. Reporting to the Chief of Staff, they will manage vendors, office logistics, company offsites, recruiting events, employee onboarding, billing, accounts payable, collections, and operational systems. The role requires hands-on ownership, strong judgment, attention to detail, and the ability to build scalable workflows using automation and AI tools. This is a full-time, in-person position based in Toronto with limited occasional travel.

Lead activation and time-to-value for enterprise telematics customers. Own success plans, QBRs, risk registers, and drive accounts from contract to production certification. Build the founding CSM playbook, establish cadence, align stakeholders, and feed activation friction back to R&D to enable scalable expansion.

Owner of enterprise renewal, expansion, and commercial outcomes for assigned accounts. Build account plans, run disciplined expansion motions, hold executive relationships, lead pricing and order-form negotiations, and create the founding SAM playbook alongside COO/CEO. Measure success by connected-vehicle scaling, expansion ARR, and sustained NDR across the book.