Teams at Tapestry - Coach and Kate Spade

Provides personalized styling advice, product recommendations, and customer service in a Kate Spade retail store. Responsibilities include driving sales through customer engagement and storytelling, completing POS transactions, maintaining stockroom organization, supporting virtual selling, and collaborating with the team. The role requires flexible scheduling, retail experience, strong communication skills, and the ability to perform physical tasks such as lifting, bending, and maneuvering through sales and stockroom areas.

Serve as a front-line Coach brand ambassador by delivering personalized luxury retail experiences, building client relationships, meeting sales KPIs, and driving cross-selling and repeat purchases. Operate POS and clienteling tools, support social selling, process transactions, handle inventory and replenishment, maintain sales-floor standards, and collaborate with teammates. Work flexible retail schedules, including nights, weekends, holidays, and peak seasons, while meeting physical demands and service expectations.

Provide friendly and efficient cashier service, process transactions, returns, repairs, and damaged items, maintain cashwrap organization and SKU accuracy, complete audits, promote add-ons and gift cards, capture customer information, and support cashier training. Represent Coach standards while handling customer needs, resolving issues, operating POS systems, and working flexible retail schedules in a fast-paced environment.