Jobs at Tali AI

Own renewals, retention, and revenue performance for a portfolio of B2B clinic accounts. Identify at-risk customers using engagement and usage data, build scalable renewal playbooks and automated workflows, improve health scoring and forecasting, and escalate recurring customer issues to Product and Engineering. The role requires clear documentation, lifecycle campaign development, and effective use of AI, CRM, and analytics tools.

Supports bilingual English- and French-speaking clinic customers through trials, onboarding, activation, troubleshooting, escalations, service disruptions, adoption, and renewals. The role resolves Tier I and II issues, maintains accurate CRM and ticketing records, communicates technical guidance clearly to clinicians, identifies recurring problems, and provides product or process feedback. Experience with healthcare workflows, EMRs, AI products, data trends, onboarding, trial conversion, or renewals is preferred.

Owns production AI systems end to end, including evaluation pipelines, agents, retrieval, routing, model selection, data feedback loops, and observability. Diagnoses failures across audio, prompts, models, and infrastructure; improves quality through experiments and production debugging; and leads safe rollouts. The role establishes applied AI engineering standards, translates clinical problems into measurable plans, and delivers reliable systems used by healthcare clinicians.

Lead and develop a team of software, machine learning, and infrastructure engineers. Grow technical leaders, manage performance and hiring, remove systemic bottlenecks, clarify priorities, and own team outcomes. This player-coach role requires staying technically engaged, shaping engineering culture and processes, and helping the team use AI effectively in software development. Experience building AI in production and managing senior or staff-level engineers is required.

Designs, launches, and scales data-driven growth experiments to acquire healthcare organizations and generate qualified pipeline. Owns campaigns across paid media, SEO, email, content, webinars, partnerships, and nurture funnels. Analyzes funnel performance, identifies growth opportunities, develops audience segments and messaging, and builds repeatable demand-generation systems in a startup environment.

Lead execution on ambiguous, high-stakes technical problems across real-time AI workflows, reliability, AI infrastructure, healthcare integrations, and security. Make architectural decisions, de-risk strategic projects, drive initiatives to completion, establish engineering standards, apply product judgment, and improve team effectiveness through strong technical leadership and mentorship.

Own and grow a portfolio of high-value SaaS accounts by developing account plans, driving renewals, upsells, cross-sells, and net revenue retention. Build strategic relationships with enterprise and mid-market stakeholders, conduct business reviews, monitor account health, negotiate renewals, maintain forecasts in HubSpot, and collaborate with Sales, Customer Success, and Product to improve customer outcomes.