Leads ServiceNow ITOM implementation, CMDB and CSDM strategy, Discovery, Service Mapping, integrations, automation, and data governance. Establishes CI standards, manages MID servers and infrastructure integrations, improves CMDB health, and advances self-healing IT operations. Identifies opportunities for GenAI and Agentic Workflows in alert analysis, remediation, and anomaly detection while aligning technical infrastructure teams and business stakeholders.

Lead global network security engineering initiatives centered on Zero Trust Architecture, ZTNA, SASE, identity-based microsegmentation, and Palo Alto Networks security platforms. Automate network deployments with Python, Ansible, Terraform, and source-of-truth tooling. Design secure AWS and GCP networks, manage enterprise infrastructure, monitoring, and vendor relationships, provide technical leadership, and participate in rotating on-call support.

The Data Engineer will develop and maintain data pipelines, ensure data quality, and collaborate with business teams to implement insightful data solutions.