Teams at Sunpan Trading & Importing, Inc.

Manage end-to-end swatch program: maintain database and inventory, coordinate suppliers and vendors, ensure timely replenishment and system setup, communicate updates to stakeholders, support photo requests and customer inquiries, and improve processes.

Manage and organize product imagery and digital assets in the company DAM, coordinate photography workflows and remote factory shoots, support CGI/3D and AI content production, prepare line drawings and specs, quality-control 3D models, tag and archive generated assets, and provide day-to-day operational support to the Creative and Product Marketing teams.

Manage customer accounts and process orders accurately across the full order lifecycle. Respond to customer inquiries by phone and email, track and resolve order delays, follow up on backorders, collect payments, and coordinate with internal teams to ensure timely delivery and account accuracy. Provide empathetic, solution-focused customer service and support the Customer Service Manager as needed.