Teams at Sunpan Trading & Importing, Inc.

Leads Sunpan’s IT function, technology roadmap, enterprise systems, digital transformation, AI and automation strategy. Oversees SAP, HubSpot, WMS and EDI platforms; manages infrastructure, integrations, vendors, budgets, cybersecurity, governance and technology risks. Builds business cases for executives, leads system implementations and adoption, improves cross-functional workflows, and develops the IT team and operating model.

Plan inventory, forecast demand, manage purchase orders, coordinate suppliers, analyze stock levels, and optimize supply chain performance for home furnishing products. The role involves KPI reporting, cross-functional collaboration, process improvement, and occasional factory visits. Evening calls with North American stakeholders may occur once or twice weekly.

Manages customer accounts, processes orders, tracks deliveries, resolves issues, collects payments, and maintains accurate account information. The representative communicates with customers through phone and email, coordinates with warehouse and internal teams, follows up on backorders, and ensures a seamless customer experience throughout the order lifecycle. The role requires strong organization, communication, attention to detail, multitasking, and at least three years of customer or client service experience.