Jobs at Sunpan Trading & Importing, Inc.

Manage end-to-end swatch program: maintain database and inventory, coordinate suppliers and vendors, ensure timely replenishment and system setup, communicate updates to stakeholders, support photo requests and customer inquiries, and improve processes.

Manage and organize product imagery and digital assets in the company DAM, coordinate photography workflows and remote factory shoots, support CGI/3D and AI content production, prepare line drawings and specs, quality-control 3D models, tag and archive generated assets, and provide day-to-day operational support to the Creative and Product Marketing teams.

Manage customer accounts and process orders accurately across the full order lifecycle. Respond to customer inquiries by phone and email, track and resolve order delays, follow up on backorders, collect payments, and coordinate with internal teams to ensure timely delivery and account accuracy. Provide empathetic, solution-focused customer service and support the Customer Service Manager as needed.

Create, manage, and publish original social media content across platforms; develop social strategy and content calendar; analyze metrics and report on performance; collaborate on video production and influencer programs; engage community and curate user content; attend trade shows and provide live social coverage, including occasional evenings/weekends.

Conceptualize, shoot, and edit short- and long-form video content for social media and web. Produce product videos, interviews, trade show coverage, and social assets; storyboard concepts; perform color correction, audio mixing, and VFX; coordinate shoots (including overseas videographers) and assist photo/video productions; collaborate on content calendar and strategy; monitor competitor social tactics; travel to trade shows and work weekends as required.

Develop and manage furniture products from concept through production by researching trends, creating design briefs and prototypes, sourcing materials, collaborating with internal teams and overseas factories, ensuring quality and regulatory compliance, supporting trade shows, and coordinating sample logistics.