Teams at Stripe

Lead and grow Stripe’s Paid Support team serving large strategic users. Manage technical account managers and managers, set team strategy and goals, hire and retain talent, coach performance, improve service quality through data, support revenue growth, and partner with sales, product, engineering, and support leadership. Champion user needs and help scale the organization through recruiting, training, policy development, process design, and strategic operational initiatives.

Drive go-to-market strategy and execution for payments products, including product launches, audience segmentation, customer insights, messaging, positioning, pricing and packaging input, thought leadership content, and sales enablement. Partner cross-functionally with product, partnerships, sales, and marketing teams to increase product awareness, demand, and adoption.

Build and deploy software solving complex problems for Stripe’s financial infrastructure. Collaborate on multi-person coding projects, learn unfamiliar systems through research and mentorship, communicate clearly with stakeholders, and use AI tools while rigorously reviewing and validating outputs. Work may span frontend, backend, infrastructure, large codebases, code reviews, production updates, and independently led projects.