Teams at Starling Bank

Manage client relationships as the primary technical contact, helping customers maximize the SaaS platform’s value. Responsibilities include incident and problem management, technical troubleshooting, quarterly planning, release communications, onboarding, UAT support, knowledge-base maintenance, and feedback gathering. The role collaborates with Technology, Delivery, Product, Solutions Architecture, and client teams, includes executive-level communication, and requires participation in an out-of-hours on-call rotation.