Teams at Staffbase

Own a portfolio of enterprise customers, develop success plans, lead business reviews, guide onboarding and platform adoption, manage renewal risks, and identify expansion opportunities. The role partners cross-functionally with Product, Support, and Sales teams, advocates for customer needs, and serves as a strategic advisor to customer teams using the Staffbase SaaS platform.

Lead enterprise Staffbase implementations from planning through rollout and adoption. Manage project plans, resources, risks, customer communications, training, change management, and issue resolution. Partner with Sales and Customer Success to scope projects, create Statements of Work, support platform architecture integration, and identify expansion opportunities. Apply customer requirements and implementation best practices while providing product feedback internally. Spanish fluency is required.

Lead enterprise Staffbase implementations from onboarding through adoption and growth. Manage project plans, resources, risks, communication, deployment, change management, training, and customer adoption. Translate customer requirements into platform best practices, troubleshoot implementation issues, support Statements of Work, and partner with Sales and Customer Success to expand platform usage. Serve as the customer advocate while developing strong product and application expertise.