Teams at SPS Commerce

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

Own and coordinate shipping document integrations for SMB customers, including technical configuration, project timelines, troubleshooting, customer training, product adoption, and ongoing optimization. Serve as a liaison between customers, Customer Support, Sales, and internal product teams while monitoring integration performance and recommending improvements.

Manage a portfolio of 200+ CPG brand accounts, executing onboarding and success plans, monitoring account health and adoption metrics, identifying risks, and driving customer engagement and retention. The role includes adoption campaigns, customer insights, KPI reporting, renewal and expansion tracking, and contributing to go-to-market process improvements. Candidates should have customer-facing experience, SaaS familiarity, strong communication and organizational skills, and proficiency with CRM systems, spreadsheets, and AI tools.