Teams at SPS Commerce

Manage post-sale customer success for mid-market SaaS accounts by serving as a trusted adviser, developing success plans, driving adoption, monitoring performance, supporting renewals and revenue recovery, and identifying expansion and cross-selling opportunities. Build relationships with executive stakeholders across finance, operations, and supply chain teams, maintain expansion and renewal forecasts, conduct business reviews, and report progress to leadership.

Lead post-sales customer success for enterprise SaaS clients by aligning solutions with strategic goals, driving adoption, managing renewals and expansion opportunities, and maintaining customer relationships. Develop success plans, monitor account performance, support revenue recovery, forecast renewal and expansion pipelines, conduct executive engagement, and collaborate with finance, operations, and supply chain decision-makers.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.