Jobs at SPS Commerce

Lead post-sales customer success for enterprise SaaS clients by aligning solutions with strategic goals, driving adoption, managing renewals and expansion opportunities, and maintaining customer relationships. Develop success plans, monitor account performance, support revenue recovery, forecast renewal and expansion pipelines, conduct executive engagement, and collaborate with finance, operations, and supply chain decision-makers.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

Build and maintain automated GTM workflows, data models, ETL pipelines, enrichment processes, and integrations across Salesforce, Outreach, Gong, Snowflake, and Clay. Develop AI-powered agents for research, prospecting, and operational tasks while partnering with Sales, RevOps, Marketing, Customer Success, and Engineering. Identify repetitive processes, deliver reliable technical solutions, and improve seller productivity and GTM effectiveness.

Supports sales pipeline growth through lead generation, cold calling, email outreach, prospect research, contact identification, and relationship building. The role targets Consumer Packaged Goods companies and includes collaboration with sales, marketing, and product teams. Training and mentorship are provided to develop sales prospecting and communication skills.

Own paid and organic digital marketing across search, social, display, SEO, AI answer engines, communities, and review platforms. Manage budgets, agencies, experimentation, conversion optimization, attribution, and pipeline performance. Build organic growth and AEO/GEO strategies, oversee technical SEO, and connect channel investment to qualified leads, pipeline, CAC, and payback. This senior individual contributor leads cross-functional teams and vendors without direct reports.