Jobs at SOCi

Leads customer and partner marketing strategy to drive expansion, cross-sell, upsell, retention, and partner-sourced pipeline. Develops account-based campaigns, lifecycle marketing, co-marketing, partner enablement, webinars, events, and customer advocacy programs. Uses AI, automation, segmentation, and performance data to improve marketing efficiency and revenue impact. Manages a team of two Demand Generation Managers and a Marketing Coordinator while partnering with Sales, Customer Success, Account Management, Partnerships, and Product Marketing.

Identify, qualify, and close new sales opportunities alongside Account Executives. Responsibilities include prospecting key accounts, setting discovery calls and demos, conducting select discovery calls, advancing deals, identifying expansion opportunities, supporting events and gifting programs, and sourcing sales enablement materials. The role requires strong communication, goal orientation, pipeline development, Salesforce experience, and the ability to position multiple SaaS products.

Performs local SEO services for customers, including audits, keyword and performance analysis, competitive research, listings optimization, monthly reporting, and actionable recommendations. Presents insights in customer meetings and QBRs, tracks optimization actions, maintains service templates, supports Customer Success enablement, and stays current on local search trends, Google Business Profile, listings, maps, and local landing pages.

Leads SOCi’s SEO, AEO, and GEO thought leadership and visibility strategy. Develops enablement programs, playbooks, benchmarks, consulting services, and customer-facing frameworks. Partners with Product, Sales, Marketing, and Customer Success on messaging, roadmap value, client strategy, QBRs, and at-risk accounts. Produces thought leadership content, delivers training, supports SEO performance analysis, and represents the company at industry events.

Drive adoption of SOCi’s AI-powered agentic workforce across B2B SaaS customer accounts. Lead discovery sessions, workshops, webinars, and value reviews; translate AI capabilities into measurable business outcomes; help customers operationalize AI agents; identify and remove adoption barriers; and collaborate with Customer Success, Product, Sales, and Delivery teams on feedback, enablement, positioning, and repeatable adoption playbooks.

Manage the full accounts receivable cycle, including billing inquiries, customer setup, invoice delivery, collections, payment application, reconciliations, aging reports, and escalations. Maintain billing records, process credits and refunds, monitor dunning and cancellations, support bad debt activities, and provide account updates. Collaborate with Customer Success, Sales, and Finance while delivering responsive customer support and accurate reporting.

As an Account Executive, you'll drive new business for SOCi, engage multi-location brands, manage sales pipelines, and represent the company at industry events.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.