Jobs at ServiceTitan

Generate enterprise pipeline through outbound calling, inbound lead qualification, strategic prospect engagement, campaign management, needs assessment, demo scheduling, and sales-cycle support. Maintain account and deal organization, collaborate with internal teams, identify market opportunities, and meet individual quotas and conversion metrics. The role supports complex enterprise sales cycles and may require travel, with hybrid office attendance for candidates near a hub.

Generate pipeline and revenue by engaging existing ServiceTitan customers, identifying unmet needs, demonstrating add-on products, booking calls for Account Executives, maintaining accurate records, supporting campaigns, and collaborating with sales, customer success, and support teams. The role involves approximately 30 outbound calls daily, personalized email outreach, discovery, objection handling, and domestic travel for onsite visits.

The Marketing Development Representative identifies and engages prospective customers, qualifies leads, and sets meetings with Account Executives to drive sales success.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen-sharing. Troubleshoot issues, develop customer-specific workflows, use Salesforce and internal support tools, resolve cases efficiently, prevent escalations, and explain complex technical problems clearly. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to learn complex software quickly.

Manages an outbound sales development team, overseeing performance, pipeline creation, strategy, coaching, recruiting, onboarding, reporting, and sales technology adoption. The role leads SDR objectives, monitors operational and financial KPIs, conducts one-on-ones, motivates team members, and collaborates with senior leadership to build a high-performing outbound sales organization.