Teams at Sedgwick

Provide clerical support to workers' compensation claims staff: set up and enter new claims, update notes/diaries, process payments and mail, prepare correspondence and reports, schedule appointments, answer calls, and perform general office duties.

Review, investigate, and adjudicate California workers' compensation claims to determine benefits due. Communicate with claimants, clients, and carriers, negotiate settlements within authority, and meet service and reporting requirements.

Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.