Teams at Scribd, Inc.

Lead analytics and operational insights for Customer Operations: define core metrics, build dashboards and forecasts, model churn/renewal risk, enable self-serve reporting, implement AI-enabled automation, and partner cross-functionally to drive retention, expansion, and support efficiency.

Lead technical direction and architecture for the Fable backend, own platform reliability (databases, CI/CD, queues, observability), run incident response and postmortems, mentor engineers, collaborate cross-functionally with product/design/ML, and build platform capabilities enabling faster, safer delivery.

Lead and scale Scribd's Data & Analytics organization across Product Analytics, Data Science, and Analytics Engineering. Build operating model, data governance, experimentation frameworks, AI-native workflows, and infrastructure to accelerate insight delivery. Develop director-level leaders, recruit talent, and embed data-driven decision-making at the executive level to drive growth, retention, and portfolio-wide strategy.