Teams at Samsung Electronics

Directs reverse logistics operations for Samsung products, including return requests, approvals, appeals, warehouse resolutions, carrier coordination, KPI reporting, pricing updates, and EDI order maintenance. The role serves as a reverse logistics subject matter expert, develops SOPs and manuals, supports process improvement, trains stakeholders, and ensures accurate SAP and partner-system documentation. It also coordinates with finance, sales, customers, warehouses, and delivery teams to resolve discrepancies and maintain timely processing.

Manages national and regional consumer electronics accounts to drive revenue, profit, sales demand, and account growth. Builds trusted customer relationships, develops opportunity pipelines, creates account plans, coordinates product forecasts and promotional calendars, and manages budgets and expenses. Partners with Marketing on joint business planning, brand management, merchandising, promotions, and retail execution. Provides in-store support, conducts store visits and training, and communicates Samsung’s product vision and industry trends.

Leads Samsung MX Marketing’s strategic planning cadence, translating annual objectives into quarterly priorities and full-funnel campaign rollouts. Oversees marketing budgets, media governance, integrated agency teams, global idea intake, executive presentations, and cross-functional GTM alignment. The role requires strong consumer marketing, brand strategy, media planning, budget management, agency leadership, and stakeholder influence across a global corporate environment.