Teams at Samsung Electronics

Manages Samsung account sales and planning across carrier, dealer, corporate, retail, and distributor channels. Develops account, product, promotional, and SKU strategies; drives revenue, demand, and account penetration. Oversees sales forecasts, financial reconciliation, invoicing, promotional execution, and channel expenses. Delivers product presentations and training, coordinates technical and marketing resources, supports supply-chain forecasting, and analyzes market trends. The role requires customer relationship management, business planning, sales target attainment, and travel up to 50% of the time.

Leads Samsung Canada's B2B EBD sales organization, setting strategy and managing revenue, profitability, market share, forecasting, product development, channel distribution, pricing, and customer agreements. Oversees sales teams across multiple product categories, develops strategic partner relationships, coaches staff, manages inventory and budgets, and coordinates cross-functional execution. The role requires executive communication, business development, account planning, and travel across Canada, the United States, and Korea.

Oversee outsourced contact center operations for customer service and e-commerce voice, chat, and email channels. Monitor KPIs, quality, staffing, forecasting, vendor performance, invoices, training, pending tickets, and service levels. Coordinate product launches, promotions, content updates, vendor communications, mystery evaluations, workforce planning, and operational reporting. Identify cost-reduction opportunities and ensure customer service standards, first-call resolution, and contractual performance targets are achieved.