Teams at Samsung Electronics

Owns the customer experience and operations digital product roadmap for online and omnichannel channels. Leads prioritization, requirements, testing, launches, KPI measurement, automation, and operational improvements. Oversees SAP Hybris and NERP production health, pricing and promotion configuration, issue resolution, APIs, and order-management processes. Serves as the platform subject matter expert and escalation point while managing a team of Hybris specialists and coordinating stakeholders, development partners, and managed service providers.

Owns product strategy, business decisions, sales targets, profitability, product launches, pricing, forecasting, inventory, channel distribution, market analysis, and customer collaboration for Samsung’s home appliance products in Canada. Partners with sales, marketing, finance, supply chain, service, retail, resellers, and headquarters. Leads budget forecasting, profit simulations, partner communications, and guidance for junior product managers.

Leads product and category strategy for Samsung’s Refrigeration, Cooking, and Dacor businesses in Canada. Owns category sales targets, profitability, P&L, budgets, forecasting, inventory, product lifecycle planning, launches, pricing, channel strategy, and market analysis. Coordinates Sales, Supply Chain, Service, Marketing, and channel teams; manages customer and retail partner relationships; communicates with headquarters; and leads a product management team.