Jobs at Samsung Electronics

Manage day-to-day and financial operations for CS and Estore voice/chat contact centres and outsourced vendors. Own KPI monitoring, forecasting, vendor invoice validation, headcount planning, training, quality, workforce management, and regular reporting to leadership to ensure service levels, FCR, NPS and cost targets are met.

Lead product strategy, go-to-market, pricing, promotions and lifecycle management for Samsung HHP (handheld phone) products in Canada. Drive sales targets, profitability, inventory planning, launches and cross-functional execution with Sales, SCM, MarCom and HQ. Analyze market data and ROI to increase market share and support sales objectives.

Lead end-to-end brand marketing for Samsung Mobile eXperience in Canada: develop GTM strategy for flagship launches and always-on campaigns, drive consumer segmentation and partnerships, manage agencies, measure campaign performance, lead and develop the Brand Marketing team, collaborate cross-functionally, and oversee division marketing budgets and financial processes.

Lead category product strategy and go-to-market execution for consumer electronics. Own P&L, forecasting, promotions, inventory and launches. Liaise with sales, SCM, service and channels, manage a product management team, and deliver monthly sales and profitability targets while overseeing budgeting, KPIs and cross-functional coordination.

Lead creation and execution of integrated marketing communications and product launches for Samsung Digital Appliances and Dacor Canada. Manage cross-functional launch teams, agency briefs, channel/ad/social/PR/experiential/CRM programs, budgets, approvals and brand compliance. Support channel marketing, cross-divisional campaigns, and general marketing operations including legal/finance approvals, sample management, and ROI review.

Lead Mobile category strategy for Direct-to-Consumer channels, driving revenue, assortment, promotions, product launches, and omnichannel execution. Collaborate with marketing, operations, finance, legal and partners to forecast, analyze sales/promotion P&L, optimize customer journey, and manage partner relationships for ecommerce, marketplaces, and brand stores.