Jobs at Samsung Electronics

Directs reverse logistics operations for Samsung products, including return requests, approvals, appeals, warehouse resolutions, carrier coordination, KPI reporting, pricing updates, and EDI order maintenance. The role serves as a reverse logistics subject matter expert, develops SOPs and manuals, supports process improvement, trains stakeholders, and ensures accurate SAP and partner-system documentation. It also coordinates with finance, sales, customers, warehouses, and delivery teams to resolve discrepancies and maintain timely processing.

Manages national and regional consumer electronics accounts to drive revenue, profit, sales demand, and account growth. Builds trusted customer relationships, develops opportunity pipelines, creates account plans, coordinates product forecasts and promotional calendars, and manages budgets and expenses. Partners with Marketing on joint business planning, brand management, merchandising, promotions, and retail execution. Provides in-store support, conducts store visits and training, and communicates Samsung’s product vision and industry trends.

Leads Samsung MX Marketing’s strategic planning cadence, translating annual objectives into quarterly priorities and full-funnel campaign rollouts. Oversees marketing budgets, media governance, integrated agency teams, global idea intake, executive presentations, and cross-functional GTM alignment. The role requires strong consumer marketing, brand strategy, media planning, budget management, agency leadership, and stakeholder influence across a global corporate environment.

Owns product strategy, lifecycle decisions, financial performance, forecasting, launches, channel distribution, pricing, promotions, and market intelligence for Samsung Canada’s wearable and accessories portfolio. The role partners with sales, supply chain, finance, marketing, headquarters, retailers, and external partners. Responsibilities include scenario modeling, sell-out analysis, inventory planning, business reviews, product positioning, promotional planning, and launch readiness. The position requires strong analytical, financial, presentation, planning, negotiation, and cross-functional collaboration skills, with substantial product management and mobile-industry experience.

Develop and manage Samsung’s mobile sell-out platforms, including Trade In, Samsung Care+, Samsung Finance+, and related digital services. Oversee partner relationships, vendor management, promotional offers, contracts, invoices, reporting, analytics, and service operations. Collaborate with product management, marketing, legal, customer service, finance, global teams, and external partners to expand channel coverage, improve adoption, negotiate rates, and enhance program performance across direct-to-consumer, retail, and carrier channels.

Own product strategy and business performance for Samsung’s Canadian product category. Responsibilities include product lineup planning, pricing, forecasting, inventory management, market and competitive analysis, profit-and-loss oversight, channel distribution, promotional planning, and sell-through monitoring. The role partners with sales, finance, planning teams, dealers, and strategic accounts to execute launches, manage product lifecycles, optimize inventory, present business plans, and achieve unit, revenue, profit, and market-share objectives.

Leads integrated marketing communications strategy for Samsung’s mobile experience business in Canada. Develops campaign plans, product positioning, media and performance marketing tactics, and go-to-market frameworks. Oversees creative direction, agencies, marketing partnerships, communications, campaign execution, KPI performance, and course correction. Conducts brand and competitive assessments, coordinates cross-functional stakeholders, standardizes briefing processes, and provides leadership updates. Manages and mentors brand managers while ensuring campaigns meet business, brand, revenue, and market-share objectives.

Manages Samsung account sales and planning across carrier, dealer, corporate, retail, and distributor channels. Develops account, product, promotional, and SKU strategies; drives revenue, demand, and account penetration. Oversees sales forecasts, financial reconciliation, invoicing, promotional execution, and channel expenses. Delivers product presentations and training, coordinates technical and marketing resources, supports supply-chain forecasting, and analyzes market trends. The role requires customer relationship management, business planning, sales target attainment, and travel up to 50% of the time.

Oversee outsourced contact center operations for customer service and e-commerce voice, chat, and email channels. Monitor KPIs, quality, staffing, forecasting, vendor performance, invoices, training, pending tickets, and service levels. Coordinate product launches, promotions, content updates, vendor communications, mystery evaluations, workforce planning, and operational reporting. Identify cost-reduction opportunities and ensure customer service standards, first-call resolution, and contractual performance targets are achieved.

Manages e-commerce and marketplace category strategy, product portfolios, pricing, promotions, launches, merchandising, forecasting, and P&L performance. Oversees content quality, digital marketing calendars, product lifecycle activities, and promotion ROI analysis across Samsung’s direct-to-consumer and marketplace channels. Develops partner relationships, expands dropship and marketplace business, coordinates cross-functional initiatives, and reports sales insights and forecasts to leadership. The role also manages external partners and supports account-specific sales and marketing plans.