Jobs at Samsung Electronics

Manages Samsung account sales and planning across carrier, dealer, corporate, retail, and distributor channels. Develops account, product, promotional, and SKU strategies; drives revenue, demand, and account penetration. Oversees sales forecasts, financial reconciliation, invoicing, promotional execution, and channel expenses. Delivers product presentations and training, coordinates technical and marketing resources, supports supply-chain forecasting, and analyzes market trends. The role requires customer relationship management, business planning, sales target attainment, and travel up to 50% of the time.

Leads Samsung Canada's B2B EBD sales organization, setting strategy and managing revenue, profitability, market share, forecasting, product development, channel distribution, pricing, and customer agreements. Oversees sales teams across multiple product categories, develops strategic partner relationships, coaches staff, manages inventory and budgets, and coordinates cross-functional execution. The role requires executive communication, business development, account planning, and travel across Canada, the United States, and Korea.

Oversee outsourced contact center operations for customer service and e-commerce voice, chat, and email channels. Monitor KPIs, quality, staffing, forecasting, vendor performance, invoices, training, pending tickets, and service levels. Coordinate product launches, promotions, content updates, vendor communications, mystery evaluations, workforce planning, and operational reporting. Identify cost-reduction opportunities and ensure customer service standards, first-call resolution, and contractual performance targets are achieved.

Coordinates and executes Samsung Canada's Live Commerce, Samsung Members benefits, partner campaigns, ambassador programs, and review initiatives. Manages campaign calendars, agencies, vendors, creative assets, approvals, timelines, and cross-functional stakeholders. Analyzes engagement, conversion, sales, and customer behavior data; prepares performance reports and recommends optimization opportunities. Supports digital marketing operations, customer engagement, promotional programs, and continuous process improvement across Samsung's digital ecosystem.

Manages e-commerce and marketplace category strategy, product portfolios, pricing, promotions, launches, merchandising, forecasting, and P&L performance. Oversees content quality, digital marketing calendars, product lifecycle activities, and promotion ROI analysis across Samsung’s direct-to-consumer and marketplace channels. Develops partner relationships, expands dropship and marketplace business, coordinates cross-functional initiatives, and reports sales insights and forecasts to leadership. The role also manages external partners and supports account-specific sales and marketing plans.

Manage Samsung Canada's logistics cost processes for imported goods, including spend tracking, accruals, forecasting, invoice verification, reporting, tariff negotiations, customs coordination, HS code classification, and duty reclamation. Lead cost-avoidance and savings initiatives, monitor budget risks, support audits, and provide guidance to internal teams, logistics partners, customs providers, and Canadian border agencies.

Owns product strategy, business decisions, sales targets, profitability, product launches, pricing, forecasting, inventory, channel distribution, market analysis, and customer collaboration for Samsung’s home appliance products in Canada. Partners with sales, marketing, finance, supply chain, service, retail, resellers, and headquarters. Leads budget forecasting, profit simulations, partner communications, and guidance for junior product managers.

Manage end-to-end customer, dealer, employee, and inter-warehouse orders across multiple channels. Validate pricing, inventory, delivery timelines, and system accuracy; resolve discrepancies; coordinate with Sales, Logistics, customers, and third-party partners; support returns, escalations, reporting, process improvements, SOPs, training, and policy compliance. Maintain warranty, software, and license orders while contributing to efficient fulfillment, customer retention, and service quality.