Teams at Sailor Health

Guide older adults and caregivers through the mental health intake process, provide empathetic support, coordinate therapist matching, manage patients at different stages, and ensure a clear, reassuring transition into care. The role requires organized follow-through, strong communication, emotional sensitivity, and comfort using healthcare and customer relationship software in a remote environment.

Guide older adults and their caregivers through the mental health intake process, coordinate therapist matching, provide compassionate support, manage patient stages, and ensure clear communication throughout the transition into care. The role requires empathy, organization, attention to detail, technology comfort, and effective handling of emotional conversations in a remote environment.

Serve as the first point of contact for patients and families through phone, email, and SMS. Provide warm, timely responses, triage inquiries, resolve routine requests, and route complex issues to the appropriate care team. Learn clinical and administrative workflows, track multiple communication threads, troubleshoot patient needs, and support individuals throughout their care journey.