Jobs at Sailor Health

Guide older adults and caregivers through the mental health intake process, provide empathetic support, coordinate therapist matching, manage patients at different stages, and ensure a clear, reassuring transition into care. The role requires organized follow-through, strong communication, emotional sensitivity, and comfort using healthcare and customer relationship software in a remote environment.

Guide older adults and their caregivers through the mental health intake process, coordinate therapist matching, provide compassionate support, manage patient stages, and ensure clear communication throughout the transition into care. The role requires empathy, organization, attention to detail, technology comfort, and effective handling of emotional conversations in a remote environment.

Serve as the first point of contact for patients and families through phone, email, and SMS. Provide warm, timely responses, triage inquiries, resolve routine requests, and route complex issues to the appropriate care team. Learn clinical and administrative workflows, track multiple communication threads, troubleshoot patient needs, and support individuals throughout their care journey.

The Care Coordinator provides post-intake support to patients by managing scheduling, billing inquiries, and offering empathetic guidance through various channels.

Provides frontline support to a mental health provider network through email and phone. Resolves caseload, technical, matching, payroll, benefits, and patient-related questions; tracks requests through resolution; escalates issues appropriately; and proactively checks in with providers. The role emphasizes organization, follow-through, prioritization, relationship-building, empathy, customer service, and comfort creating processes in an ambiguous startup environment.

Serve as the first point of contact for patients and families through phone, email, and SMS. Respond promptly to inquiries, resolve straightforward requests, triage and route communications, troubleshoot administrative and clinical workflows, and guide patients through their care journey. The role requires empathy, clear communication, organization, reliability, comfort with high-volume communication, and the ability to learn healthcare technology such as EHR and CRM systems.

The Medical Claims Billing Specialist manages medical claims, resolves denials, and ensures timely payment for services, impacting financial health.