Teams at Royal Ontario Museum

Provides advanced conservation expertise for organic objects, including condition assessment, treatment, preventive care, technical research, documentation, exhibitions, loans, and emergency response. Leads conservation laboratory workflows, budgets, equipment, and resources while supervising conservators, interns, volunteers, and project staff. Collaborates across museum teams to balance preservation, access, and operational needs, and advances conservation practice through research, publications, presentations, consultations, and educational programming.

Supports development of ROM’s Prince Takamado Gallery of Japan through collections-based research, acquisition and loan research, narrative development, documentation in TMS, publications, exhibitions, programs, and community consultation. The role collaborates with curators and cross-functional teams while contributing expertise in Japanese art and culture, managing project deliverables, and communicating research to varied audiences.

Serves as the first point of contact for museum visitors and members through phone, email, chat, and online platforms. Provides visit, ticketing, and membership assistance; processes sales; promotes museum offerings; resolves inquiries; conducts outbound member and feedback calls; monitors digital reviews; and accurately records interactions. The role requires bilingual English-French communication, strong customer service and problem-solving skills, technology proficiency, and availability for variable onsite shifts, including evenings, weekends, and holidays.