Jobs at Royal Ontario Museum

Supports group sales by arranging tailored museum visits, responding to client inquiries, booking experiences, coordinating staff and volunteers, processing invoices and payments, and upselling enhancements. Maintains client records, tracks interactions in ticketing systems, researches prospective clients, updates tourism listings, and provides administrative support to the Tourism & Promotions team while ensuring excellent visitor service.

Lead the vision and conceptual development of ROM’s new Canada Gallery. Direct curatorial research, interpretive planning, community consultation, exhibition design, timelines, budgets, risk management, and cross-functional collaboration from concept through preliminary design. Build relationships with diverse cultural stakeholders, donors, and partners while translating scholarly research into accessible visitor experiences. Provide institutional updates, documentation, and strategic leadership to ensure the project aligns with ROM’s priorities.

Develops and produces public performance programs connecting audiences with ROM’s collections, exhibitions, and cultural themes. Responsibilities include researching concepts, building artist and community partnerships, coordinating live productions, managing budgets and contracts, supporting marketing, supervising performers and assistants, coordinating technical and event requirements, and evaluating attendance, engagement, and financial outcomes. The role requires extensive performing arts knowledge, strong project and budget management, excellent communication, and flexibility for evening and weekend work.

Coordinates onsite and virtual school group experiences at ROM by managing reservations, schedules, arrivals, attendance, learning spaces, payments, inquiries, educational materials, and day-of-visit logistics. Provides welcoming customer service to educators and students, maintains accurate administrative and revenue records, resolves scheduling or technical issues, and adapts to changing circumstances. Requires strong organization, communication, cash-handling, problem-solving, and multitasking skills.