Teams at Rockwell Automation

Manage end-to-end execution, governance, administration, and performance of customer and partner service contracts. Translate agreements into delivery workflows, oversee obligations and renewals, resolve disputes, monitor financial and service performance, and coordinate cross-functional stakeholders. Lead a team responsible for contract execution, audits, customer commitments, resource planning, and continuous improvement. The role requires customer and partner relationship management, commercial and financial acumen, risk mitigation, and approximately 10% travel.

Leads Lifecycle Services business performance across a North American sub-region, owning revenue, margins, customer outcomes, delivery quality, workforce planning, talent development, and market expansion. Manages subordinate leaders and cross-functional teams while partnering with sales and commercial organizations. Oversees forecasting, resource allocation, operational governance, escalation resolution, customer satisfaction, productivity, and adherence to delivery methodologies and quality standards.

Manages strategic global customer relationships, executive-level partnerships, and worldwide sales teams for Rockwell Automation’s industrial automation portfolio. Identifies product and service growth opportunities, coordinates communications between customers and product groups, expands global presence, and mentors sales colleagues. The role requires technical and global sales expertise, manufacturing industry knowledge, executive selling experience, a valid driver’s license, and 30% travel including international travel.