Teams at Rockwell Automation

Supports product strategy, lifecycle management, new product introductions, roadmap and backlog ownership, market and competitive analysis, product performance, quality initiatives, pricing, and commercial programs for medium-voltage drives. Collaborates with engineering, sales, marketing, operations, quality, customer support, and business leadership while supporting customer inquiries and developing product communications.

Administer and develop Gainsight solutions supporting customer onboarding, adoption, retention, renewals, and expansion. Build health scores, workflows, journeys, playbooks, dashboards, integrations, and data models. Partner with Customer Success, Sales, Revenue Operations, Analytics, and IT to improve automation, data quality, reporting, and platform adoption. Provide user enablement, documentation, troubleshooting, and strategic guidance for customer success technology.

Supervise technical support teams in Canada and the United States supporting medium-voltage products and French Canada product lines. Lead support strategy, escalation resolution, customer satisfaction, process improvements, KPI development, and continuous improvement. Coordinate with customer care, product management, project management, R&D, manufacturing, and quality teams. Ensure engineers stay current on product upgrades and releases, support personnel development, and participate in customer installation and training discussions. The role is hybrid in Cambridge, Ontario, with travel up to 10%.