Teams at Rockwell Automation

Prepares Supply Chain functions for scalable AI adoption by assessing process, data, ownership, and workforce readiness. The role identifies gaps, prioritizes use cases, develops adoption plans, supports change management and training, tracks outcomes, and establishes governance and operating models. It partners with business leaders, AI delivery teams, engineers, analysts, and operational stakeholders to translate AI concepts into sustainable business results.

Supervise technical support teams in Canada and the United States supporting medium-voltage products and French Canada product lines. Lead support strategy, escalation resolution, customer satisfaction, process improvements, KPI development, and continuous improvement. Coordinate with customer care, product management, project management, R&D, manufacturing, and quality teams. Ensure engineers stay current on product upgrades and releases, support personnel development, and participate in customer installation and training discussions. The role is hybrid in Cambridge, Ontario, with travel up to 10%.

Lead enterprise product data governance strategy, standards, ownership models, quality KPIs, and executive reporting. Drive organizational change, process maturity, continuous improvement, and cross-functional alignment across Engineering, Product Management, Supply Chain, Operations, IT, and Data Management. Support Windchill adoption, MBOM expansion, ERP readiness, and Digital Thread transformation while improving data quality, accountability, adoption, and business outcomes.