Teams at Rochester Midland Corporation

Manage service contract renewals by engaging existing customers, addressing objections, and achieving renewal targets. Build customer relationships, reduce churn, and identify upsell and cross-sell opportunities. Maintain accurate CRM and Excel records, report renewal performance, collaborate with customer success, sales operations, finance, and marketing teams, and recommend process improvements. The role is office-based in Ajax or Mississauga, Ontario, with occasional extra hours and some travel potentially required.

Manages customer relationships and sales growth for water treatment solutions. Develops sales strategies, proposals, forecasts, and business reviews while identifying new opportunities. Leads service technicians, coordinates schedules, monitors KPIs, supports troubleshooting, oversees inventory, and ensures customer satisfaction. The role requires field sales and service work, customer presentations, contract negotiation, territory travel, and occasional overnight stays.