Teams at Ritchie Bros.

Leads seller experience strategy, team development, cross-functional alignment, process optimization, KPI reporting, and escalation resolution. Owns the end-to-end seller experience program, drives operational improvements, partners with Sales and other functions, and ensures service quality, compliance, seller satisfaction, and revenue-aligned outcomes.

As a Software Engineer, you will develop and maintain software systems, write clean code, and collaborate with team members, focusing on continuous learning and quality improvement.

Owns post-contract seller relationships across an assigned market. Leads seller onboarding, serves as the primary lifecycle contact, conducts business reviews, monitors seller health and Salesforce data, resolves escalations, removes operational friction, and identifies expansion opportunities. The role drives retention, satisfaction, repeat listings, and seller growth through proactive engagement, account training, market insights, and cross-functional collaboration. Requires 20–30% travel and in-market presence.