Teams at Ricoh Global Services

Sells continuous-feed inkjet, workflow, hardware, software, services, and integrated printing solutions to existing and prospective B2B customers. Analyzes customer business and technology requirements, develops proposals and business cases, manages complex sales cycles, presents to executives, organizes customer events and workshops, coordinates third-party partners, and hands projects off to presales and delivery teams.

Sells continuous-feed inkjet, workflow, hardware, software, and services solutions to existing and new B2B customers. Analyzes customer business and technology environments, develops tailored business cases and proposals, manages complex sales cycles, presents to C-level executives, generates pipeline, negotiates contracts, organizes customer events, coordinates third-party partners, and transitions closed projects to delivery teams. Requires strong print-industry expertise, technical aptitude, communication, organization, and consultative selling skills.

Provide expert-level, client-facing technical support for Ricoh ECM/Content Management solutions (e.g., Laserfiche), troubleshoot complex environments, manage escalations, perform root-cause analysis, produce support documentation, mentor junior staff, coordinate with implementation teams and vendors, and contribute to continuous improvement and presales activities to ensure solution stability and performance.