Teams at Richemont

The Client Advisor delivers exceptional luxury client experiences while achieving individual and boutique sales targets. Responsibilities include selling watches and accessories, developing client relationships, managing CRM and clienteling activities, handling service requests, recruiting prospects, maintaining visual merchandising standards, and supporting boutique operations. The role requires strong communication, selling, organizational, networking, etiquette, and customer-service skills, along with knowledge of IWC products and the luxury watch industry.

Drive sales and deliver exceptional service in a luxury jewelry boutique. Build long-term client relationships, achieve sales goals, generate business through community events and client outreach, manage CRM data and clienteling initiatives, coordinate communications and gifting campaigns, and maintain boutique displays. The role includes High Jewelry sales, client reporting, event invitations, and occasional travel as required.

Lead client development strategy across Canadian boutiques: implement loyalty and CRM initiatives, set store-level KPIs, train and support sales teams, analyze CRM impact, build event guest lists, and liaise with Corporate to optimize gifting and campaigns.