Teams at Ribbon

Lead end-to-end customer success for enterprise accounts: onboard, drive adoption, secure renewals and expansion, build CS playbooks, partner with Product/Engineering, and own NRR and expansion quota while scaling processes and operations.

Lead customer implementations of Ribbon from onboarding to launch, configure integrations and interview flows, troubleshoot issues, map ATS data, collaborate with Product and Engineering, and optimize deployments to drive adoption.

Manage the full post-sale customer journey: onboard and launch customers, drive product adoption and measurable hiring outcomes, monitor account health, mitigate risks, support renewals and expansion, and collaborate with Sales and Product to improve customer experience.