Teams at Retell AI

Own enterprise accounts receivable and billing operations for a fast-growing SaaS company. Build invoicing, collections, cash application, and controls from scratch; manage enterprise disputes, aging, DSO, and usage-based contracts; select and automate billing tools; collaborate with Sales, Customer Success, customers’ AP teams, and contract accountants; and report on AR health while establishing scalable finance processes.

Own internal IT operations, including employee onboarding and offboarding, device configuration, troubleshooting, SaaS and identity administration, hardware inventory, office technology, endpoint compliance, access reviews, and SOC 2 support. Build automations for SaaS provisioning, hardware lifecycle management, and IT workflows while improving documentation, security practices, and employee productivity.

Lead end-to-end deployments of Retell's voice AI platform, guiding discovery, designing conversational workflows, building prototypes, driving technical delivery, creating ROI models, and advising executives to ensure successful production launches and adoption.