Jobs at Reliance Home Comfort

Leads regional talent acquisition strategy and a team of Talent Acquisition Specialists. Oversees full-cycle recruitment, sourcing, pipelines, agency partnerships, employer branding, recruitment metrics, stakeholder relationships, and process improvement. Partners with senior leaders to address workforce needs and improve hiring outcomes, candidate experience, and team performance.

Own Reliance’s digital commerce roadmap and conversion optimization program. Lead experimentation, A/B and multivariate testing, funnel analysis, performance reporting, and customer experience improvements across e-commerce platforms. Partner with Marketing, Product, IT, Analytics, Legal, Operations, UX, Design, and Development teams to deliver digital growth initiatives, improve conversion and engagement, and support business decisions through analytics and executive-ready reporting.

Own the Water Purification portfolio, including P&L, growth, pricing, retention, customer lifecycle, product roadmap, and new product launches. Lead cross-functional initiatives with Sales, Marketing, Finance, Legal, Procurement, Operations, Supply Chain, Field, and Call Centre teams. Drive customer acquisition, churn reduction, loyalty, upgrades, cross-sell, vendor partnerships, forecasting, inventory planning, and CRM accuracy while delivering profitable portfolio growth.

Leads operational excellence and continuous improvement initiatives across Reliance operations. Responsibilities include process reviews, re-engineering, audits, change management, KPI coaching, compliance, reporting, cost reduction, automation, and quality improvement. The role collaborates across departments and branches, identifies operational gaps, develops solutions, supports training and communications, and drives implementation of Lean and process improvement practices.

Supervises accounting activities, including financial close, general ledger reconciliations, consolidated trial balances, variance analysis, capital and intangible asset accounting, internal controls, and acquisition support. Leads and coaches accounting staff, prioritizes departmental work, ensures financial reporting accuracy, supports budgeting, and develops accounting processes across the organization. Requires CPA certification, substantial post-qualification accounting experience, team supervision, and proficiency with Excel and Word.

Designs and refines generative AI prompts, workflows, automations, and lightweight applications using tools such as Microsoft Copilot and Power Platform. Partners with stakeholders to develop AI solutions, prototypes, reporting, and process improvements. Monitors performance, supports responsible AI governance, creates documentation and training materials, and promotes adoption. Requires 2–5 years of relevant experience, familiarity with LLMs and AI platforms, strong analytical and communication skills, and the ability to work independently through ambiguity.

The Key Account Manager will drive commercial-sector growth across HVAC, water heating, and water purification offerings. Responsibilities include prospecting, managing sales pipelines, closing enterprise accounts, implementing agreements, forecasting, analyzing market trends, and collaborating with branch teams, contractors, and internal stakeholders. The role requires consultative B2B sales expertise, enterprise and C-suite experience, strong communication, strategic thinking, and the ability to exceed sales targets.

Leads Reliance’s national commercial sales strategy, driving revenue growth, market expansion, customer acquisition, profitability, and forecasting accuracy. Manages and develops a geographically dispersed sales team, builds executive customer relationships, strengthens sales processes, oversees pipeline and CRM discipline, and partners cross-functionally on pricing, go-to-market initiatives, budgeting, and continuous improvement.

Develop and execute recruitment strategies, source active and passive candidates, screen and interview applicants, and present qualified shortlists. Partner with hiring managers on workforce needs, maintain talent pipelines, create evaluation frameworks, track recruitment metrics, and support employer branding and talent acquisition initiatives.

Manage consumer and subrogated complaints, product liability and service disputes, and small claims. Represent the company before Small Claims Court and administrative bodies, draft legal documents, conduct legal research, support investigations, maintain case files, monitor Ontario legislation, and advise legal clerks on claim resolution.

Leads enterprise AI deployments across contact center and operational functions, managing requirements, vendors, configuration, testing, rollout, performance tracking, governance, and adoption. Coordinates cross-functional technology projects involving IT, Operations, Sales, Training, Field teams, and external partners. Defines KPIs, monitors AI performance, develops business cases, supports change management, and translates data and customer feedback into continuous improvements and new AI use cases.

Sell company products and services to new and existing residential customers, resolve inquiries and complaints, maintain CRM records, and deliver informative customer presentations. The role requires strong communication, organization, self-motivation, reliable transportation, flexible evening and weekend availability, and at least two years of successful business-to-consumer residential sales experience.