Jobs at Reliance Home Comfort

Create and manage purchase orders, coordinate with vendors, track inventory and purchasing data, communicate with branches, support inventory allocation and distribution, investigate order and shipment discrepancies, and prepare reports using Excel and other tools.

Supports enterprise data strategy and architecture through database design, ETL, integrations, application configuration, Azure data services, troubleshooting, and performance tuning. Leads solution design, technical documentation, code reviews, testing, vendor and offshore team coordination, and second-level support. Develops automated workflows, manages application enhancements, improves migration strategies, and provides technical leadership across the software development lifecycle in an Agile environment.

Leads a residential HVAC sales program, including strategic planning, budget and profit-and-loss accountability, team performance, recruitment, coaching, training, sales process development, market planning, lead generation, and expansion into new territories. Partners with service and installation teams to maximize sales opportunities and drives achievement of individual and organizational targets.

Leads Reliance’s national commercial sales strategy, driving revenue growth, market expansion, customer acquisition, profitability, and forecasting accuracy. Manages and develops a geographically dispersed sales team, builds executive customer relationships, strengthens sales processes, oversees pipeline and CRM discipline, and partners cross-functionally on pricing, go-to-market initiatives, budgeting, and continuous improvement.

Designs and refines generative AI prompts, workflows, automations, and lightweight applications using tools such as Microsoft Copilot and Power Platform. Partners with stakeholders to develop AI solutions, prototypes, reporting, and process improvements. Monitors performance, supports responsible AI governance, creates documentation and training materials, and promotes adoption. Requires 2–5 years of relevant experience, familiarity with LLMs and AI platforms, strong analytical and communication skills, and the ability to work independently through ambiguity.

Leads enterprise AI deployments across contact center and operational functions, managing requirements, vendors, configuration, testing, rollout, performance tracking, governance, and adoption. Coordinates cross-functional technology projects involving IT, Operations, Sales, Training, Field teams, and external partners. Defines KPIs, monitors AI performance, develops business cases, supports change management, and translates data and customer feedback into continuous improvements and new AI use cases.

The Key Account Manager will drive commercial-sector growth across HVAC, water heating, and water purification offerings. Responsibilities include prospecting, managing sales pipelines, closing enterprise accounts, implementing agreements, forecasting, analyzing market trends, and collaborating with branch teams, contractors, and internal stakeholders. The role requires consultative B2B sales expertise, enterprise and C-suite experience, strong communication, strategic thinking, and the ability to exceed sales targets.

Manage consumer and subrogated complaints, product liability and service disputes, and small claims. Represent the company before Small Claims Court and administrative bodies, draft legal documents, conduct legal research, support investigations, maintain case files, monitor Ontario legislation, and advise legal clerks on claim resolution.

Own the Water Purification portfolio, including P&L, growth, pricing, retention, customer lifecycle, product roadmap, and new product launches. Lead cross-functional initiatives with Sales, Marketing, Finance, Legal, Procurement, Operations, Supply Chain, Field, and Call Centre teams. Drive customer acquisition, churn reduction, loyalty, upgrades, cross-sell, vendor partnerships, forecasting, inventory planning, and CRM accuracy while delivering profitable portfolio growth.

Own Reliance’s digital commerce roadmap and conversion optimization program. Lead experimentation, A/B and multivariate testing, funnel analysis, performance reporting, and customer experience improvements across e-commerce platforms. Partner with Marketing, Product, IT, Analytics, Legal, Operations, UX, Design, and Development teams to deliver digital growth initiatives, improve conversion and engagement, and support business decisions through analytics and executive-ready reporting.

Supervises accounting activities, including financial close, general ledger reconciliations, consolidated trial balances, variance analysis, capital and intangible asset accounting, internal controls, and acquisition support. Leads and coaches accounting staff, prioritizes departmental work, ensures financial reporting accuracy, supports budgeting, and develops accounting processes across the organization. Requires CPA certification, substantial post-qualification accounting experience, team supervision, and proficiency with Excel and Word.