Teams at Recharge

Manage a book of 50–70 growth-stage merchants to drive retention, adoption, and expansion. Develop deep merchant understanding, deliver business reviews and success plans, use data to surface risk and growth, support technical/product issues, and collaborate with Sales, Product, and Support to achieve outcomes.

Design, operate, and improve Recharge’s cloud-native infrastructure platform. Responsibilities include Kubernetes and GCP infrastructure management, troubleshooting production issues, maintaining observability and reliability, implementing new technologies, improving engineering standards and documentation, supporting security and automation, and participating in a 24/7 on-call rotation. The role also involves mentoring engineers and applying AI tools to improve team productivity.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.