Teams at Quince

Provides customer support across chat, email, phone, and social channels. Resolves issues empathetically, maintains accurate product guidance, uses service tools, identifies recurring customer friction, and represents the Quince brand. The role requires meeting response-time and productivity targets, learning product details, and working a hybrid schedule from Toronto with weekend shifts.

Provides French- and English-language customer support through chat, email, phone, and social channels. Resolves issues empathetically, manages interactions end to end, uses service tools efficiently, identifies recurring customer insights, and develops product expertise. The role requires remote-service professionalism, reliable internet, and a dedicated workspace, with on-site work required near Toronto.