Jobs at Questrade Financial Group (QFG)

Leads Marketing and Product analytics strategy, metric governance, advanced analysis, experimentation, and AI-native self-serve capabilities. Oversees SQL and dbt development across cloud data platforms, translates complex findings into executive decisions, and manages a high-performing analytics team. Partners with Product, Marketing, Data Science, and Analytics Engineering to improve measurement rigor, reduce ad hoc requests, and drive commercial outcomes.

Leads the architecture and delivery strategy for enterprise customer data and analytics engineering. Owns semantic layers, data warehouses, governance, observability, security, testing, CI/CD, and scalable data products supporting BI and AI agents. Manages and mentors analytics engineers while remaining hands-on with complex implementations, SQL, dbt, and data transformations. Partners across data engineering, architecture, analytics, and upstream product teams to deliver trusted, governed customer data.

Leads data science and marketing science strategy across Marketing and Product. Owns marketing measurement through media mix modeling, incrementality testing, geo-testing, and attribution. Builds predictive models for lifetime value, propensity, churn, and retention; establishes production standards and governance; writes and reviews Python, SQL, and dbt code; manages external measurement partners; and mentors data scientists while serving as the organization’s statistical authority.

Leads integrated non-digital marketing campaigns across TV, out-of-home, radio, print, and experiential channels. Manages agencies, media partners, vendors, budgets, creative direction, campaign governance, performance measurement, and ROI optimization. Partners with Brand, Growth Marketing, Product, Legal, and Compliance teams to deliver compliant, on-brand campaigns that support awareness, client acquisition, and go-to-market objectives.

Owns Questrade’s employer brand visual strategy, design system, governance, accessibility, and quality assurance across digital, physical, and experiential talent touchpoints. The role develops scalable Figma and Adobe assets, leads motion and interactive design, directs external creative partners, integrates generative AI workflows, and advises senior stakeholders. It requires strong expertise in brand identity, responsive design, accessibility, print and environmental graphics, design systems, and recruitment-focused analytics.

Own complex, high-value client interactions across phone, email, and chat, resolving trade-related and account issues on first contact. Manage account openings, documentation, regulatory requirements, profile changes, fees, beneficiaries, settlements, and security access. Review forms for AML/KYC compliance, maintain audit trails, escalate issues, and coordinate with internal teams. Mentor colleagues, analyze client feedback, and recommend process and platform improvements.

Manage compliance programs covering CASL, telecommunications rules, AML/FINTRAC, digital websites, privacy, licensing, and regulated entity records. Conduct audits, monitor communications and customer journeys, investigate complaints, maintain policies and regulatory filings, coordinate licence renewals, deliver training, and report risks to leadership. Partner with product, technology, operations, legal, and brokerage teams to automate compliance processes and ensure real estate and mortgage operations meet Canadian regulatory requirements.

Serve as the chief architect for the API Platform and Developer Experience organization. Define enterprise architecture for API gateways, developer portals, SDK pipelines, and MCP integrations. Lead distributed systems strategy, API security, identity, scalability, resilience, and technical migrations. Establish engineering standards, advise senior leadership, mentor engineers, influence cross-functional teams without formal authority, and represent the company through conferences and technical content.

Provides bilingual English and French customer support for collections accounts. Determines repayment options, documents calls, updates account information, resolves disputes and discrepancies, and delivers financial counseling while meeting recovery targets and KPIs. Requires strong communication, judgment, problem-solving, credit-card billing knowledge, collections or financial-services experience, and availability for rotational shifts in a hybrid or home-based setup.

Own end-to-end quality assurance for Questbank payment ecosystems, including EFT and Real-Time Rail workflows. Build and maintain Playwright and Appium automation, perform API, Kafka, SQL, backend, mobile, web, and core banking testing, and validate AML/KYC/FINTRAC compliance. Run CI/CD test suites, investigate failures with Datadog, manage defects in JIRA, and collaborate with product and engineering teams. Use AI coding assistants to improve test creation and data generation.

Leads the strategic transformation of Questrade’s contact center support ecosystem across AI Service, workforce management, training and quality, data and reporting, and operational excellence. Establishes multi-year roadmaps, scales AI-enabled service capabilities, governs technology and automation initiatives, standardizes analytics and KPIs, drives lean process improvement, and develops senior leaders. Oversees budgets, resource allocation, business cases, regulatory compliance, and measurable improvements in client experience, efficiency, and cost to serve.

Own and resolve complex client inquiries involving equities, options, FX, shorting, precious metals, negative balances, trade routing, order flow, corporate actions, dividends, journaling, and P&L discrepancies. Troubleshoot Questrade trading platforms, achieve first-contact resolution, identify recurring issues, recommend procedural improvements, report client feedback, and collaborate with trading, risk, back-office, and technology teams. Requires English and Mandarin fluency and at least one year of financial services contact-center experience.

Provides bilingual English-French support for complex trading inquiries involving equities, options, foreign exchange, shorting, precious metals, account financials, and platform mechanics. Owns issues through first-contact resolution, troubleshoots trade routing and order-flow problems, investigates P&L discrepancies and corporate actions, collaborates with internal teams, and recommends procedural and platform improvements based on client feedback.

Leads Questbank’s corporate FP&A, capital management, forecasting, strategic planning, and finance business partnering functions. Advises the CFO, Board, and executives on capital allocation, performance, liquidity, and enterprise growth. Oversees annual budgets, rolling forecasts, five-year plans, ICAAP, stress testing, and regulatory frameworks. Drives finance modernization through AI, ML, automation, scenario modeling, and executive reporting while developing high-performing finance teams.

Own reliability, resiliency, scalability, observability, incident response, and capacity planning for business-critical brokerage applications across hybrid cloud and on-premises environments. Make cross-stack code contributions, improve failure patterns, guide cloud architecture, lead post-incident remediation, and influence engineering teams without direct authority. Establish SLOs, SLIs, error budgets, automation, disaster recovery, and operational standards while mentoring teams and partnering with risk, compliance, and security.

Designs, builds, tests, and deploys production software across front-end and back-end systems. Responsibilities include translating product requirements into technical designs, writing secure and observable code, conducting code reviews, mentoring junior developers, maintaining automated tests and CI/CD pipelines, resolving production issues, participating in on-call rotations, and reducing technical debt. The role supports React Native, ReactJS, Node.js, cloud platforms, databases, and containerized workloads.

Leads the technical design, development, and operation of complex front-end, back-end, or full-stack software features. Responsibilities include architecture, scalability, code quality, testing, security, observability, incident response, mentoring, cross-functional collaboration, technical hiring, and AI tool adoption. The role requires expertise in JavaScript/TypeScript with React or Node.js, cloud-native development, APIs, distributed systems, and production software operations.

The Senior Product Designer owns product problems end to end, from ambiguous ideas through shipped experiences. Responsibilities include driving autonomous design work, improving design systems, identifying and fixing usability issues, challenging processes, collaborating within a mature design team, and contributing across trading, banking, and emerging financial products. The role emphasizes high-quality work, curiosity, experimentation, mentorship, and raising the team's design standards.

Leads software engineering architecture across legacy systems and microservices, designing resilient integration layers, customer journeys, identity propagation, and distributed transactions. Mentors engineers, guides technical roadmaps, partners with Product and UX, manages technical debt, and leads root-cause analysis for multi-system outages. The role requires strong experience with GraphQL Federation, API Gateways, OAuth2, OIDC, JWTs, SSO, and resilience engineering patterns.

Leads end-to-end demand generation, onboarding, cross-sell, lifecycle, and promotional campaigns across multiple channels. Owns lead scoring, prospect routing, marketing automation, funnel analytics, attribution, ROI optimization, and customer activation strategies. Collaborates with Product, Growth Marketing, Analytics, Content, Creative, Sales, Compliance, and senior leadership while mentoring marketing specialists and coordinators.