Teams at PureFacts Financial Solutions

The AR & Billings Specialist manages billing accuracy, revenue processes, and accounts receivable operations, ensuring compliance and supporting financial reporting.

Lead and develop a Customer Support team for PureFacts Compensation Applications, manage daily support operations and escalations, monitor SLAs and metrics, coordinate operational readiness and onboarding, drive process improvements, and partner with Product, Engineering, DevOps, and Customer Success to ensure timely, high-quality customer support.

Manage a portfolio of strategic fintech customers to drive onboarding, adoption, and long-term value. Act as trusted advisor, coordinate cross-functional support, identify upsell opportunities, leverage AI tools for proactive engagement, and translate customer feedback into product improvements to improve retention and operational efficiency.