Teams at PSD Citywide

Create and maintain Citywide digital learning resources: record and edit training videos, author knowledge base articles, modernize legacy materials, leverage AI tools, manage content backlog, and collaborate with product and implementation teams to ensure accurate, user-focused training for clients.

Leads Software Engineering, QA, Quality Engineering, and Systems Administration for a cloud-based SaaS platform. Translates technology and product strategy into execution, drives AI-enabled engineering and automation, improves software quality, reliability, architecture, delivery metrics, and operational processes. Oversees budgets, vendors, infrastructure, security, compliance, workforce planning, talent development, and organizational scaling while partnering with executives and cross-functional teams.

Serve as a pre-sales technical liaison, delivering tailored demos, supporting discovery and RFPs, capturing customer requirements, and aligning product capabilities with municipal needs. Collaborate with Sales, Product, Implementation, and Customer Success, provide enablement, and support events and stakeholder presentations. Remote in Canada with ~30-40% travel.