Teams at Prophix Software Inc

Own a portfolio of SaaS customer accounts, re-engage low-adoption customers, drive retention and renewals, identify expansion opportunities, and advocate for customers internally. Build success plans, analyze health and usage data, conduct proactive outreach, coordinate with Sales and service teams, and present value to senior finance stakeholders. The role requires managing multiple accounts, reducing churn, and qualifying upsell or cross-sell opportunities.

Designs, develops, tests, and maintains data integrations connecting customer cloud and on-premises systems to the Prophix platform. Builds reusable APIs and real-time interfaces, contributes to integration architecture and strategy, automates reliable data processes, and supports stakeholders and engineers. The role also involves project management, technical leadership, mentoring, enforcing integration standards, and helping customers transition to secure, scalable cloud-based data environments.

Leads Prophix’s data integration function, managing Integration Consultants and Engineers responsible for ETL solutions, source-system connections, data transformations, modeling, and post-launch maintenance. Sets technical standards, oversees code ownership, defects, SDLC practices, certification, AI coding-tool adoption, KPIs, and resource allocation. Partners with Product, Engineering, Customer Success, and Sales to resolve integration challenges, influence product improvements, support customers, and improve renewal readiness.