Teams at Practice Better

The Customer Support Specialist will troubleshoot customer issues, train users on the platform, and contribute to support resources while ensuring customer satisfaction and meeting personal and team goals.

Manage and develop a Customer Support team for a B2B SaaS wellness platform. Oversee daily support operations, coach staff, handle escalations, set policies, monitor Zendesk and Sigma metrics, identify root causes, partner cross-functionally, and report performance to leadership while maintaining high CSAT and SLA targets.

As Director of Revenue Operations, you'll manage revenue systems, data, processes, and forecasting, ensuring alignment across marketing, sales, and customer success.