Teams at Pontosense

Build and improve React Native mobile applications for iOS and Android using TypeScript. Collaborate with product leadership on UX and UI decisions, prototype and ship polished features, integrate APIs and connected devices, and improve app performance, reliability, accessibility, and usability. Use AI development tools to accelerate delivery while contributing to product direction and intuitive experiences for families and older adults.

Provide hands-on customer support for families, care partners, and care organizations using Pontosense and Silvie products. Own tickets across calls, emails, and chats; assist with setup and troubleshooting; resolve escalations from the BPO team; create help-centre content; and identify recurring customer issues for product and engineering teams. The role is hybrid in Toronto or Waterloo, with remote flexibility.

Build and lead Silvie’s ambassador community across Canada and the US. Recruit respected older adults and their families, develop relationships, capture testimonials and videos, host events, share stories across marketing channels, gather product feedback, and manage ambassador engagement, tracking, recognition, and referrals.