Teams at PocketHealth

Leads internal IT operations, security, and compliance. Owns SaaS administration, access controls, device security, onboarding and offboarding, vendor and budget management, and technical support. Executes and improves the SOC 2 Type II program, coordinates audits, manages security awareness and risk assessments, supports HIPAA and PHIPA compliance, and answers customer security requests. Manages and coaches a small IT team while developing the IT roadmap and reporting security, compliance, and operational risks to leadership.

Build and deploy Conductor, an agentic AI automation platform for healthcare providers. Develop backend services, integrations, workflow tools, transformation logic, and infrastructure using Python, TypeScript, and AWS. Support implementations from kickoff through production, diagnose deployment issues, collaborate with clients, provide product feedback, and improve shared tooling and deployment processes. The role is hybrid, requiring two days weekly in the Toronto office.

Serve as the technical authority throughout enterprise sales cycles, partnering with Account Executives on customer calls, architecture and integration questions, security reviews, RFPs, statements of work, and implementation scoping. Build technical documentation, validate integration assumptions, identify deal complexity, translate customer requirements for Engineering, and coordinate with deployment teams. Work directly with hospital IT, security, and radiology stakeholders while supporting complex healthcare technology opportunities.