Teams at Pigment

Provide front-line product support for Pigment's SaaS platform: diagnose and resolve issues with engineering, educate and upskill customers, monitor customer health, drive process improvements, and relay customer feedback to Product. Collaborate cross-functionally to ensure excellent service and proactive workspace maintenance.

Own high-volume Technical Operations tickets and execute SOP-driven workflows (workspace provisioning, SSO, deployments). Diagnose and resolve issues within runbooks, escalate exceptions, improve processes, and partner with Product, Engineering, and Customer Success to scale support and enhance customer experience.

As an Associate Solution Architect, you will design and implement planning solutions, collaborate with customers, and optimize processes using the Pigment platform.