Teams at Pigment

Own high-volume Technical Operations tickets and execute SOP-driven workflows (workspace provisioning, SSO, deployments). Diagnose and resolve issues within runbooks, escalate exceptions, improve processes, and partner with Product, Engineering, and Customer Success to scale support and enhance customer experience.

Partner with strategic clients as a technical advisor, helping them maximize Pigment’s business planning platform. Responsibilities include advising on multidimensional models and performance, conducting workspace audits, developing AI-assisted Success Plan modules, collaborating with Customer Success on client roadmaps, and surfacing product improvements to Product and R&D. The role requires managing multiple stakeholder projects and communicating effectively with platform administrators and C-suite leaders.

Senior Site Reliability Engineer role at Pigment, an AI-powered SaaS business planning platform. The provided description emphasizes Pigment’s growth, global presence, company culture, equal opportunity commitment, and background-check process, but does not specify detailed responsibilities, technologies, or qualifications.