Teams at Phoenix (phoenix.ca)

Support telehealth patients in English and French through email, chat, and phone. Responsibilities include onboarding, product education, platform troubleshooting, account, shipment and billing support, issue escalation to development and pharmacy teams, and triaging medical questions to healthcare providers. The role requires strong communication, organization, de-escalation, autonomy, and availability for on-site work in downtown Toronto five days per week, with occasional remote weekend hours.

Execute and optimize paid media campaigns across Google, Meta, TikTok, and Snapchat. Analyze KPIs, manage audience segmentation, run A/B tests, optimize acquisition funnels, support budget pacing, develop retargeting campaigns, and maintain performance reporting. Collaborate with creative, marketing, and product teams to improve conversion rates, traffic quality, customer acquisition cost, and return on ad spend.

Edit UGC-style video advertisements for TikTok, Meta, and other social platforms. Transform raw creator and customer footage into engaging, conversion-focused content, produce variations for testing, follow brand guidelines, organize assets, and collaborate with marketing and creative teams. The role requires short-form storytelling, strong pacing, adaptability to social video trends, and openness to feedback in an on-site, fast-moving environment.