Jobs at Phoenix (phoenix.ca)

Edit UGC-style video advertisements for TikTok, Meta, and other social platforms. Transform raw creator and customer footage into engaging, conversion-focused content, produce variations for testing, follow brand guidelines, organize assets, and collaborate with marketing and creative teams. The role requires short-form storytelling, strong pacing, adaptability to social video trends, and openness to feedback in an on-site, fast-moving environment.

Leads visual design for Phoenix’s growth and marketing initiatives across ads, landing pages, motion graphics, social, and other channels. Develops brand-consistent creative, uses performance data to refine campaigns, maintains scalable creative libraries, supports launch strategy, and acts as a brand guardian. The role also includes leading brainstorms, mentoring junior designers, and guiding agency partners.

The Creative Strategist will drive growth by conducting media analysis, developing creative tests, and collaborating with marketing teams to enhance customer engagement.

Build and scale consumer-facing frontend experiences for patient sign-up, care flows, and account management across web and mobile platforms. Own frontend architecture and feature development from concept through production, ensure cross-browser and device compatibility, write clean and well-tested React code, and collaborate on feature design, architecture, and delivery in an on-site product and engineering environment.

Lead end-to-end lifecycle marketing strategy to drive retention, CLV, and engagement. Build and optimize multi-channel (email/SMS) campaigns and automated workflows in Klaviyo, segment customers, run A/B tests, create dashboards for retention/churn/CLV, reduce friction across the customer journey, and collaborate with Product, Data, and Customer Success to scale personalized, data-driven campaigns.

Leads Phoenix’s brand strategy, positioning, patient narrative, audience segmentation, messaging architecture, creative direction, and brand governance. Defines how treatment categories fit within the master brand, establishes creative standards, and ensures clinically credible, compliant execution across campaigns, websites, lifecycle, content, and product. Partners with Growth, CX, Clinical Operations, and executives while building the systems and capabilities of a scalable brand function.

Produce and edit high-volume, performance-driven DTC and UGC video ads for Meta, TikTok and other platforms. Own end-to-end production: shooting, lighting, camera operation, editing, motion graphics, versioning, and optimization based on performance data. Collaborate with creative strategists and managers, participate in asset reviews, and maintain organized workflows to maximize ad effectiveness and ROAS.

Lead and scale Phoenix’s full-funnel user acquisition across paid and organic channels. Set paid media strategy and budgets, optimize CAC/ROAS/LTV, oversee SEO/AEO and partnerships, build and manage the acquisition team, define analytics/reporting frameworks, and align cross-functional stakeholders to drive measurable growth.

Lead end-to-end product strategy, roadmap, discovery, delivery, and iteration for core patient experiences. Drive cross-functional alignment across engineering, design, clinical and operations, using data and user insights to improve outcomes, operational scalability, and business metrics. Apply Shape Up and JTBD frameworks and identify AI opportunities to enhance patient and internal workflows.